Custom Work Truck & Truck Upfitting | Fairfield Texas

WARRANTY INFORMATION

BENEFITS OF REGISTERING YOUR SERVICE TRUCK DEPOT PRODUCT

We maintain a record of your purchase and can assist if any questions arise
Your feedback can drive product enhancements
Our goal is 100% satisfaction. Should you have any concerns regarding your Service Truck Depot product, a Service Truck Depot representative will contact you.

LIMITED WARRANTY INFORMATION

Service Truck Depot is proud to back every work truck body we sell with industry-leading warranties. Detailed information for the Limited Warranty that is available for your Service Truck Depot product is described below.

SCOPE OF LIMITED WARRANTY

Service Truck Depot manufactures, installs and sells truck bodies, which are a component part of the finished good purchased by an end user. Service Truck Depot does not manufacture, produce, service or have any involvement whatsoever in any truck chassis. Accordingly, it is expressly understood that Service Depot Truck's Limited Warranty is limited exclusively to the truck body only, and does not provide any coverage or protection to any end user or other party for the truck chassis.

REQUIRED REGISTRATION

In order for the Limited Warranty to be activated, it is required for the body and vehicle identification number (“VIN”) to be registered within ninety (90) days of the purchase date. This can completed by emailing: warranty@servicetruckdepot.com . Failure to meet this registration requirement may void the Limited Warranty.

LIMITED WARRANTY DETAILS

The Limited Warranty is limited to coverage for the following, subject to any limitations or exclusions herein, during the applicable warranty period:

Service Truck Depot warrants its factory applied finish against material defects and/or workmanship for 3 years from the date of purchase or 36,000 miles, whichever occurs first. 1 year on installation.
Service Truck Depot warrants its products to be free of rust-through perforation for the life of the warranty (refer to the Limited Warranty period by product section). “Rust-through” of products is defined as corrosion that has created a hole through the metal.
Vendor-supplied components (such as locks, hinges, lights, hoists, etc.) are covered under the Limited Warranty, but only to the extent that such component part is covered by the vendor’s product warranty. If any vendor-supplied component part is not covered, for any reason or no reason, by the vendor’s product warranty, then such component shall not be covered by this Limited Warranty.

LIMITED WARRANTY PERIOD DETAILS

The limited warranty period that applies to any given product shall be as set forth above under the heading “Limited Warranty Period by Product.” The limited warranty period begins on the date of purchase by the original end user purchaser or one year from the date the product was shipped from the Service Truck Depot plant, whichever comes first, and ends at the conclusion of the applicable limited warranty period.

EXCLUSIONS TO WARRANTY

Accessories or services not provided by or performed by Service Truck Depot that damage or create corrosion caused by these accessories or services. This limitation includes optional parts, aftermarket products, components, installation, finish painting, lettering, wiring or modifications.
Specific non-rust-through and paint warranty exclusions:
- Products which may have been used to carry corrosive materials, where such materials may result in corrosion or rust-through perforation
- Products purchased in prime paint only
- Products being warranted under the rust-through warranty must have a perforation through the metal
- Rust on a painted surface is not considered a breach of the rust-through warranty
- Damage or corrosion caused by airborne fallout, salt from the sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood windstorm, lightning or the application of chemicals or sealants subsequent to manufacture are not covered
- Damage due to normal wear and tear on the product is not covered
- Damages due to the failure to follow the recommended maintenance schedule of lubricating the hinges, locks and lock cylinders are not covered
Damage due to accident, misuse, abuse or alteration of the product is excluded from the Limited Warranty. Any modification, abuse or misuse of any product or any parts or materials thereon shall void the Limited Warranty in its entirety.
Failure to abide by any warning label affixed to or on a product will void the Limited Warranty.
Cracking of the body structure caused by: (i) improper mounting, (ii) overloading, (iii) offroad applications, and/or (iv) loads induced by cranes or aerial devices where the factory body rated capacity is exceeded.
Products purchased and/or used outside the United States and Canada.
Products not properly maintained per maintenance instructions.
Products that are not installed by Service Truck Depot. Any product not properly maintained and used for the purpose for which it was designed.

HOW IS A WARRANTY CLAIM HANDLED?

If a person entitled to coverage for a product covered under the Limited Warranty has a warranty claim, the claim must be made in strict accordance with this section.

To make a claim, the owner or purchaser must file a warranty claim at: warranty@servicetruckdepot.com . A claim must be filed within 30 days after a defect is discovered. The claimant must provide the following information:

Body model number, body serial number and chassis VIN number
Date of purchase of the product
Detailed description of the defect
Photograph of the complete side of the truck and an additional detailed photograph of the defect.

NOTE: All repairs must be authorized by Service Truck Depot prior to any work being performed.

HOW TO LOCATE IDENTIFYING INFORMATION

Body Model Number, Body Serial Number:

Located in the curbside horizontal compartment on the second front partition. Chassis VIN Number –
Located on the dash, under the windshield, on the roadside of the vehicle.

Key Number – The key number can be found on the side of the key. The following procedure must be followed to locate the lock key number if the keys are lost. Open any door and remove the lock cover located on the inside of the door. Locate the cylinder (which is positioned at the end of the linkage rod). The key number will be found on the flat side of the cylinder.

WHAT REMEDIES ARE AVAILABLE UNDER THE LIMITED WARRANTY?

At Service Truck Depot's sole discretion, Service Truck Depot will either: (i) repair the defect or (ii) replace the parts or body. If the body is replaced, or repair is made, the Limited Warranty shall remain in effect from the date that the claimant purchased the original product, as set forth in the “Limited Warranty Period Detail”. The foregoing remedies shall be the claimant’s sole and exclusive remedies available to it and Service Truck Depot shall have no further legal or equitable obligation under this Limited Warranty.

COOPERATING WITH A RECALL

In the event of any product recall, all persons whose products are protected under the Limited Warranty shall reasonably cooperate with all reasonable recall related requests from Service Truck Depot.

DISCLAIMERS

Service Truck Depot warrants its products, including their design and workmanship, only as stated in this Limited Warranty. Except for the Limited Warranty made hereunder, Service Truck Depot makes no other warranties, express or implied, and hereby expressly disclaims all other warranties, including, without limitation, any implied warranty of merchantability or fitness for particular purpose. Service Truck Depot's obligations are limited to those expressed in this Limited Warranty. This warranty gives the owner specific legal rights and you may also have other rights which may vary from state to state. If the product is improperly installed, modified, misused, damaged or otherwise tampered with, the foregoing warranty shall become null and void. This warranty shall be construed in accordance with the laws of the state of Texas and any suits, claims or other actions relating to this Limited Warranty must be brought exclusively in the courts of the State of Texas or the federal courts located therein. No person or entity, including, without limitation, any authorized dealer or vendor, is authorized to modify or add to the foregoing Limited Warranty.

LIMITATION OF LIABILITY

Under no circumstances, whether in contract, tort or otherwise, shall the total liability of Service Truck Depot or its affiliate, parent or subsidiary companies arising in connection with the product exceed the total amount of proceeds received by Service Truck Depot from the sale of the product that is the subject of the warranty claim.

To the extent allowable under applicable law, under no circumstances, whether in contract, tort or otherwise, shall Service Truck Depot be liable to the owner or any other party for any liquidated, special, indirect, incidental, exemplary or consequential damages, expenses, losses or costs, including, without limitation, lost profits, business interruption, rental reimbursement, loss of vehicle use, inconvenience, storage or lost time/pay, howsoever caused, and even if the potential of such damages was disclosed and/or known.

The controlled copy of the Limited Warranty document will reside on the website at servicetruckdepot.com as well as a copy in your Owner’s Packet.

Begin Warranty Registration Here

Warranty Form